MCQ - TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing
538 - UNIT - II - Customer Needs and Product Specifications
161)
In concurrent engineering, design and manufacturing are:
A.
B.
C.
D.
162)
The life cycle of product design starts with:
A.
B.
C.
D.
163)
In product development, QFD (Quality Function Deployment) is used for:
A.
B.
C.
D.
164)
Rapid prototyping in product design is done using:
A.
B.
C.
D.
165)
Which among the following is not considered in product design?
A.
B.
C.
D.
166)
CRM mainly focuses on:
A.
B.
C.
D.
167)
The key element of CRM is:
A.
B.
C.
D.
168)
CRM software is used to:
A.
B.
C.
D.
169)
Which of the following is a benefit of CRM?
A.
B.
C.
D.
170)
E-CRM means:
A.
B.
C.
D.
171)
A call center is an example of:
A.
B.
C.
D.
172)
The purpose of feedback in CRM is:
A.
B.
C.
D.
173)
Loyalty programs are used in CRM for:
A.
B.
C.
D.
174)
The term “customer lifetime value” in CRM means:
A.
B.
C.
D.
175)
CRM mainly integrates:
A.
B.
C.
D.
176)
Which one is not a CRM tool?
A.
B.
C.
D.