MCQ - TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing
538 - UNIT - II - Customer Needs and Product Specifications
81)
Customer complaints help in:
A.
B.
C.
D.
82)
How is CRM different from product specs?
A.
B.
C.
D.
83)
Specifications must be written in:
A.
B.
C.
D.
84)
Customer checklist helps to:
A.
B.
C.
D.
85)
A good product design satisfies:
A.
B.
C.
D.
86)
One key benefit of understanding customer needs is:
A.
B.
C.
D.
87)
A need like “easy to carry” means product must be:
A.
B.
C.
D.
88)
Product feedback helps in:
A.
B.
C.
D.
89)
Which is the correct sequence?
A.
B.
C.
D.
90)
A product designed without understanding customer needs may:
A.
B.
C.
D.
91)
Who should be involved in creating product specs?
A.
B.
C.
D.
92)
Customer says: “I need this waterproof,” this is:
A.
B.
C.
D.
93)
Which department monitors CRM reports?
A.
B.
C.
D.
94)
Specifications written clearly help in:
A.
B.
C.
D.
95)
Design should balance:
A.
B.
C.
D.
96)
How often should you review customer needs?
A.
B.
C.
D.