MCQ - TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing
538 - UNIT - II - Customer Needs and Product Specifications
97)
Good CRM system allows:
A.
B.
C.
D.
98)
Customer needs should be considered as:
A.
B.
C.
D.
99)
A product that meets all specifications and needs will result in:
A.
B.
C.
D.
100)
Why is the checklist important for customer needs?
A.
B.
C.
D.
101)
What is the primary purpose of identifying customer needs?
A.
B.
C.
D.
102)
Customer needs can be classified into:
A.
B.
C.
D.
103)
A basic customer need refers to:
A.
B.
C.
D.
104)
Which of the following is an example of an excitement need?
A.
B.
C.
D.
105)
Performance needs are:
A.
B.
C.
D.
106)
Customer needs can be identified through:
A.
B.
C.
D.
107)
Observing customer behavior helps in:
A.
B.
C.
D.
108)
Which tool is commonly used to capture customer requirements?
A.
B.
C.
D.
109)
Customer complaints are a source of:
A.
B.
C.
D.
110)
Understanding customer needs is critical in:
A.
B.
C.
D.
111)
Primary data to understand customer needs comes from:
A.
B.
C.
D.
112)
Secondary data for customer needs may include:
A.
B.
C.
D.