MCQ - TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing
538 - UNIT - II - Customer Needs and Product Specifications
33)
The full form of CRM is:
A.
B.
C.
D.
34)
Which is NOT a feature of CRM?
A.
B.
C.
D.
35)
Which one improves by using CRM?
A.
B.
C.
D.
36)
What is the purpose of a checklist of customer needs?
A.
B.
C.
D.
37)
Which of the following is usually included in a customer needs checklist?
A.
B.
C.
D.
38)
A customer needs checklist should be:
A.
B.
C.
D.
39)
Which tool helps to prioritize customer needs in a checklist?
A.
B.
C.
D.
40)
Which is a customer-focused question while preparing a checklist?
A.
B.
C.
D.
41)
The checklist of customer needs must be prepared during:
A.
B.
C.
D.
42)
Customer feedback is useful to:
A.
B.
C.
D.
43)
What ensures a checklist is effective?
A.
B.
C.
D.
44)
The checklist can be used by:
A.
B.
C.
D.
45)
Which format is commonly used for customer needs checklist?
A.
B.
C.
D.
46)
Checklist of needs helps in:
A.
B.
C.
D.
47)
An example of a customer need is:
A.
B.
C.
D.
48)
Customer needs checklist must be updated:
A.
B.
C.
D.