MCQ - TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing
538 - UNIT - II - Customer Needs and Product Specifications
177)
Effective CRM reduces:
A.
B.
C.
D.
178)
The final aim of CRM is:
A.
B.
C.
D.
179)
Customer churn means:
A.
B.
C.
D.
180)
The first step in preparing customer needs checklist is:
A.
B.
C.
D.
181)
Which method is used to collect customer needs?
A.
B.
C.
D.
182)
The term “Voice of Customer” refers to:
A.
B.
C.
D.
183)
Prioritization of customer needs is done using:
A.
B.
C.
D.
184)
Which one is a functional requirement in specifications?
A.
B.
C.
D.
185)
BIS standards in specifications ensure:
A.
B.
C.
D.
186)
Tolerance in specifications refers to:
A.
B.
C.
D.
187)
Environmental requirement in product specification is:
A.
B.
C.
D.
188)
Checklist of customer needs helps in:
A.
B.
C.
D.
189)
Which of the following is a performance specification?
A.
B.
C.
D.
190)
Product specification must be:
A.
B.
C.
D.
191)
Checklist of customer needs is prepared mainly by:
A.
B.
C.
D.
192)
Which factor is not considered in customer needs?
A.
B.
C.
D.