MCQ - TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing
538 - UNIT - II - Customer Needs and Product Specifications
113)
Which of the following reflects a functional need of a customer?
A.
B.
C.
D.
114)
Emotional customer needs are related to:
A.
B.
C.
D.
115)
A latent customer need is:
A.
B.
C.
D.
116)
The Kano model helps in:
A.
B.
C.
D.
117)
Voice of Customer (VOC) is used to:
A.
B.
C.
D.
118)
A well-prepared customer checklist helps in:
A.
B.
C.
D.
119)
Customer needs are dynamic because:
A.
B.
C.
D.
120)
Direct interaction with customers can be done via
A.
B.
C.
D.
121)
Which of the following is NOT a method to identify customer needs?
A.
B.
C.
D.
122)
Customer needs analysis is important to:
A.
B.
C.
D.
123)
Which type of need is mandatory for customer satisfaction?
A.
B.
C.
D.
124)
Prioritizing customer needs helps in:
A.
B.
C.
D.
125)
Customer needs must be documented to:
A.
B.
C.
D.
126)
Product specifications define:
A.
B.
C.
D.
127)
Why are product specifications important?
A.
B.
C.
D.
128)
Which of the following is included in product specifications?
A.
B.
C.
D.